About Our Process
MADE TO ORDER
At Pietra & Co., we believe fine jewelry should be as individual as the person wearing it. Each piece we create is made to order, exclusively for you.
This personalized approach allows us to offer an extensive array of options for every design — from metal color, diamond size, and stone origin to every other detail — so your jewelry is perfectly tailored to your taste.
Because each piece is crafted just for you, production is generally 7 to 28 days; certain intricate or specially sourced pieces, featuring rare stones or specialty metals, may require additional time.
In return, we are proud to offer exceptional value and pricing, making bespoke luxury accessible without compromising on quality.
For clients seeking a different stone or ring size, bracelet or necklace length than those offered online, or wishing to explore a completely custom design, we invite you to write to us at sales@pietraandco.com. Custom designs carry a US $300 design fee for the creation of a CAD model, which allows us to quote and craft your unique piece with precision.
Pietra & Co. is not just a brand; it’s your personal design studio, where timeless craftsmanship meets modern individuality.
RETURNS & EXCHANGES
All sales are final. Because each piece is handcrafted to order, we do not accept returns or exchanges.
For items purchased through an authorized retailer, all exchanges or concerns must be handled directly with the retailer. Pietra & Co. is not responsible for items purchased outside our official site or approved partners.
We encourage clients to reach out with any sizing or design questions prior to ordering so we can assist in making the perfect selection.
SALES TAX
Sales tax applies to all orders shipped within New York, Louisiana, and Florida at the current local rate. Orders shipped to other states are not liable to sales tax.
SHIPPING
Shipping Timeframes
All orders are shipped from our design studios in the USA using premium international and domestic couriers including UPS, DHL, and FedEx.
Estimated delivery times begin once your order has been dispatched:
• United States: UPS Ground, 2nd Day, and Next Day services available. Free shipping on orders $1,000 and up.
• International: Express delivery in 1–5 business days to most destinations. Free shipping on orders $1,000 and up.
Shipping rates are dynamically calculated at checkout based on destination, weight, and packaging. A small handling fee may apply to cover insured packaging and fulfillment care.
We do not ship to P.O. boxes or APO/FPO addresses at this time.
All international orders are subject to shipping taxes, customs duties, and import fees as determined by the destination country. The recipient is responsible for all charges at the time of delivery.
Our international shipping list is concise. If your country is not listed at checkout, please contact us at sales@pietraandco.com for assistance.
INSURANCE
To ensure peace of mind, all orders are shipped fully insured for their declared value, including shipping costs.
- Insurance is automatically applied
- Coverage includes loss, damage, or theft during transit
- Claims must be initiated within 7 days of delivery confirmation
- Supporting documentation (invoice, item photos, packaging condition) may be required
If an issue occurs with your shipment, please contact us immediately at support@pietraandco.com with your order number and details.
SITE INFORMATION
We strive for accuracy and clarity across our online catalog. However, errors may occur due to human or technological limitations. Pietra & Co. reserves the right to correct inaccuracies, update descriptions, and adjust prices at any time without prior notice—even after an order has been submitted.
Should a listed price be lower than the actual price, we will contact you for confirmation before processing. If you prefer not to proceed, your order will be canceled. Product prices are non-negotiable.
SITE IMAGERY
Our product imagery is designed to display the finest details of each jewel. Pieces may appear larger or smaller than actual size depending on monitor settings, and color representation may vary.
At Pietra & Co., total carat weight is carefully defined within precise ranges to reflect natural variations between stones. For example:
- 1 ct. tw. corresponds to approximately 0.95 – 1.05 ct. tw.
- 1 ½ ct. tw. corresponds to approximately 1.45 – 1.55 ct. tw.
- 2 ct. tw. corresponds to approximately 1.95 – 2.05 ct. tw.
- 3 ct. tw. corresponds to approximately 2.90 – 3.10 ct. tw.
Certain styles, such as eternity bands or halo settings, may have slightly broader ranges based on stone shape and size. In rare cases, pieces may exceed the range slightly while remaining at the listed price.
These details are thoughtfully considered so your jewel reflects the highest standards of beauty, precision, and balance.
TRADEMARKS
Pietra & Co. Design Studio and related product names, logos, and slogans are trademarks of Pietra & Co. They may not be copied or used without prior written consent. All other trademarks are the property of their respective owners.
DISCLAIMER OF LIABILITY
This website and its content are provided “as is” without warranties of any kind. Pietra & Co., its affiliates, directors, and representatives shall not be held liable for damages of any nature arising from the use of this website or linked sites.
By visiting this site, you agree that the laws of the state of Florida, without regard to conflict of law principles, govern these Conditions of Use and any disputes that may arise.
DISCLAIMER OF WARRANTY
Except as expressly stated in writing, Pietra & Co. provides this site, its content, and its products without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that this site, its servers, or its content are error-free or free from harmful components.
RESERVATION OF RIGHTS
Pietra & Co. reserves the right to refuse or cancel any order placed in violation of these terms, or when deemed necessary at our discretion.